Description: This session is designed to help supervisors manage the performance of their teams from setting expectations, giving feedback and finally conducting a formal performance appraisal. The exceptional supervisor is one who can clearly communicate expectations about the quality, quantity, and timeliness of work to be produced and then provide consistent and objective feedback to the employee about his or her success in meeting those expectations. The session is very interactive with a variety of small and large group activities. Participants will come to understand inclusive approaches to performance appraisals.

Learning Objectives: After receiving this training, participants will be able to:

• Understand why it is appropriate and how to set performance expectations

• Recognize and apply sound principles of giving (and receiving) feedback

• Explain why performance appraisals are often viewed as a negative experience

• Identify means to diminish the fear and anxiety that often accompany performance review

• Identify strategies for handling not only positive appraisals (the easy ones), but also those requiring corrective action (the difficult ones)

• Apply the strategies for conducting performance appraisals to any appraisal instrument currently in use