Description: One of the most common shortcomings of a leader is the inability or unwillingness to resolve conflict. This is a skill area that needs to be developed and practiced as conflicts arise before the impact escalates in terms of many key factors like retention, engagement, productivity, and profitability. The purpose of Resolve Conflict is to help leaders move from avoidance or mishandling conflict to handling it productively, with confidence and competence.

Objectives:

• Understand the impact of conflict in the workplace​.
• Understand conflict and the four common reasons it occurs in organizations​.
• Be familiar with the benefits of handling conflict productively​.
• Complete the Thomas-Kilmann Conflict Mode Instrument, understand the model and apply the five conflict modes to workplace conflict situations​.
• Be introduced to a Mediation Meeting Planner designed to mediate conflicts between two other people or teams​.