In this course we will review and build upon customer service basics. Come to this course prepared to learn:
– How to set Customer Service Expectations
– Empathy in Customer Service
– Etiquette for customer service on the phone, over email and in person
– Reducing conflict
– Being assertive when the answer is ‘No’.
Please reach out to Carissa Sadique (csadique@jccc.edu) for questions and requests for this training.
